Return & Refund Policy
Return & Refund Policy
Last Updated: August 2, 2026
This Return & Refund Policy applies to all purchases made on the website https://glossiert.store operated by Verve Threads. This policy is formulated in compliance with United States Federal Trade Commission (FTC) consumer protection rules and governs return, exchange, refund, and dispute resolution terms for all U.S. domestic customers.
By placing an order and completing a purchase on our website, you agree to be fully bound by the return eligibility, time limits, fee rules, and processing standards listed below.
1. General Return Eligibility & Time Window
We offer a standard customer-friendly return window for all eligible merchandise. Customers may submit a return request within 30 calendar days from the date the tracking system marks the package as “Delivered”.
Any return request submitted after the 30-day window will be automatically rejected and cannot be processed for refund, exchange, or store credit. We strictly enforce the delivery-date calculation standard in accordance with U.S. e-commerce compliance requirements.
To be eligible for return, all items must meet the following conditions:
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Unworn, unwashed, unaltered, and free of stains, scratches, odors, or damage caused by customer use
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All original tags, labels, packaging, and accessories must be fully intact and attached
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Not classified as final sale, clearance, hygiene-sensitive, or non-returnable merchandise
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No manual modification, cutting, sewing, or personal alteration of the garment
Returned items will undergo strict warehouse inspection. If goods fail inspection, the return will be denied, and the item will be sent back to the customer at the customer’s expense.
2. Non-Returnable & Non-Refundable Items
For hygiene safety, industry standard specifications, and inventory management purposes, the following categories of products are final sale and cannot be returned or exchanged:
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Lingerie, bralettes, bodysuits, swimwear, and intimate apparel
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Socks, tights, and all undergarment products
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Homewear, pajama sets, and close-fitting personal clothing
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Clearance items, flash sale discounted goods, and products marked “Final Sale”
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Heavily discounted promotional bundle items
Non-returnable product categories are clearly categorized in accordance with U.S. retail industry hygiene regulations to protect consumer health and store operational standards.
3. How to Initiate a Return Request
We only accept return applications submitted through official customer support channels. No unauthorized returns or blind parcel returns will be processed.
Please follow the standard return process:
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Send a return application email to our official support mailbox: support@glossiert.store
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Include your order number, item name/SKU, and a brief return reason in your email
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Wait for our team’s review within 1–2 business days
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Once approved, you will receive a formal return instruction and return shipping label
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Repack the items completely, attach the shipping label, and drop off the package at the designated carrier location
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Keep the drop-off receipt and tracking number until the refund is completed
4. Return Shipping Cost Rules
Return shipping responsibilities are divided intostore-caused reasons and customer-caused reasons in compliance with U.S. FTC fairness rules:
4.1 Our Error (Free Return Shipping)
If the return is caused by our fulfillment error, we will provide a pre-paid return label and cover all return shipping fees, with no deduction from your refund:
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Incorrect size, color, or style shipped
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Factory defective products, stitching errors, damage, or severe stains
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Missing items or wrong item delivery
4.2 Customer Voluntary Return (Customer Bears Shipping Fee)
For personal reasons including unsatisfactory fit, color difference, style mismatch, changed mind, or unnecessary purchase, the customer is responsible for return shipping costs. The corresponding return shipping fee will be deducted from your final refund amount after warehouse inspection.
5. Refund Processing & Timeline
After we receive, inspect, and confirm the eligibility of your returned items, we will initiate the refund process within 5–10 business days.
All refunds will be returned to your original payment method (credit card, debit card, PayPal, or other checkout channels).
Please note that bank processing requires additional time. Funds typically take 3–7 banking business days to display in your account balance, depending on your card issuer and bank settlement speed. We are not responsible for bank system delays.
Original shipping fees paid at checkout are non-refundable for voluntary customer returns.
6. Product Exchange Policy
We do not support direct one-click product exchanges. If you need a different size, color, or style, please complete the return process for your original order and place a new independent order on our website. This mechanism ensures faster processing, accurate inventory matching, and no confusion in order records for U.S. customer transaction compliance.
7. Damaged & Defective Goods Claims
If you receive damaged, defective, incorrectly printed, or severely flawed products, please contact our support team within 7 calendar days after delivery and provide clear photos or videos of the product problem.
We offer two solutions for verified defective items: full refund or free replacement shipment, based on your preference. We will bear all shipping costs for defect processing.
8. Partial Refund & Store Credit Rules
For items that do not fully meet return standards (slight wear, incomplete packaging, minor missing accessories), we reserve the right to issue a partial refund or store credit instead of a full refund. Store credit is valid for 90 days and can be used for new purchases on our website.
9. Fraudulent Return Prohibition
We strictly prohibit malicious returns, false defect claims, repeated abuse of return policies, and return fraud behaviors violating U.S. commercial laws. We reserve the right to reject service, freeze refunds, restrict user purchasing rights, and pursue legal liability for fraudulent return behavior.
10. Policy Updates
We reserve the right to update and adjust this Return & Refund Policy to comply with U.S. consumer law changes and business optimization needs. Updated clauses will take effect immediately after being published on this page with the latest update date. Continued purchase and use of our website services constitute acceptance of the updated policy.
11. Contact Information
For return applications, refund inquiries, dispute resolution, and policy consultation, please contact our official support channel:
Brand: Verve Threads
Website: https://glossiert.store
Email: support@glossiert.store